DIVY SHAKTI
Terms & Conditions, Return, Shipping & Withdrawal Policy
Effective Date: [08/10/2026]
Last Updated: AS PAR
1. Introduction
Welcome to Divy Shakti.
Divy Shakti is a customer-focused business platform engaged in the sale and distribution of products through its website and mobile application. We aim to provide our customers and users with a reliable, transparent and convenient experience for product purchasing, order management, payments and, where applicable, eligible commission or withdrawal services.
These Terms & Conditions, Return, Shipping & Withdrawal Policy are intended to clearly explain the rules and conditions applicable to orders, product returns, damaged products, transportation and shipping charges, payments, KYC verification, eligible commission amounts and withdrawal requests.
By accessing or using the Divy Shakti website or mobile application, placing an order, making a payment, or using any applicable wallet, commission or withdrawal facility, you acknowledge that you have read, understood and agreed to these terms.
Divy Shakti is committed to maintaining transparency in its business operations and providing appropriate customer support while protecting the security and integrity of transactions and user accounts.
2. General Terms
By placing an order with Divy Shakti, the customer agrees to the terms and conditions mentioned in this policy.
All product details, prices, quantities, sizes, colours, availability and other specifications are subject to availability and may be updated from time to time.
3. Order Confirmation
Orders will be processed only after confirmation and, where applicable, successful receipt of payment.
Once an order is confirmed, changes or cancellation may not be possible if the order has already been processed, packed or dispatched.
4. Product Inspection
Customers are advised to check the product, material, quantity, size, colour and overall condition immediately upon receiving the order.
Any issue relating to damage or physical defect should be reported to Divy Shakti as soon as possible with clear photographs/videos and the relevant order details.
5. Return Policy
Material return is accepted only in case of genuine damage or physical defect in the product received, subject to verification and approval by Divy Shakti.
Returns will not be accepted for reasons such as:
Change of mind
Colour preference
Size preference
Minor variation in colour due to screen/display differences
Change in personal requirement
Product not being as expected
Improper handling or damage caused after delivery
The returned product may be inspected by Divy Shakti before approving a return, replacement or other appropriate resolution.
6. Damaged Product
If the product is received in a damaged condition, the customer should contact Divy Shakti with:
Order number
Customer name and contact number
Clear photographs of the damaged product
Photographs/video of the packaging, wherever available
Description of the damage
After verification, Divy Shakti may provide a replacement, return approval or another suitable resolution, subject to product availability and verification of the claim.
7. Wrong or Missing Product
If a customer receives a wrong product or there is a shortage/mismatch in the delivered quantity, the issue should be reported promptly with supporting photographs/videos and order details.
The claim will be reviewed and resolved after verification.
8. Transport / Shipping Charges
Transport and shipping charges will be applicable as per the order.
The applicable transport/shipping charges will depend on the order quantity, delivery location, transportation method and other applicable factors.
Unless specifically agreed in writing, transport/shipping charges are separate from the product price and may be charged to the customer.
9. Delivery
Delivery timelines may vary depending on the destination, transport service, order quantity, availability of products and other circumstances beyond Divy Shakti's control.
Delays caused by courier/transport companies, weather, natural events, strikes, government restrictions or other unforeseen circumstances will not be considered a product defect.
10. Amount / Wallet Balance
Where Divy Shakti provides any wallet, commission, incentive, earning or other eligible balance facility, the amount displayed in the user's account may be subject to verification, applicable adjustments, cancellations, refunds, disputes, compliance checks and other applicable terms.
The available balance and the withdrawable amount may be different where any amount is pending verification or is otherwise not eligible for withdrawal.
Divy Shakti may temporarily hold, restrict or review an amount where necessary to verify a transaction, prevent fraud, resolve a dispute or comply with applicable legal or regulatory requirements.
11. Withdrawal & KYC Verification
Any withdrawal of an eligible amount, commission or wallet balance will be subject to successful KYC (Know Your Customer) verification and verification of the documents and information submitted by the user.
The user must provide accurate, valid and up-to-date KYC documents and account/payment details as requested by Divy Shakti.
No withdrawal/payment will be processed to a third-party account or through third-party payment details without the required verification and approval.
The name and payment/account details provided during the KYC process may be required to match the verified user's details. Divy Shakti may reject or hold a withdrawal request where the information is incomplete, inconsistent, inaccurate, suspicious or cannot be successfully verified.
12. Withdrawal Request & Processing Time
After a user submits a withdrawal request for an eligible and verified amount, Divy Shakti will process the request subject to successful verification and applicable internal checks.
Once the withdrawal request has been successfully approved and processed, the amount will normally be credited within approximately 2 hours to the verified bank account/payment account provided by the user during the KYC process.
The actual credit time may vary depending on the banking system, payment service provider, transaction status, technical issues, holidays or other circumstances beyond Divy Shakti's reasonable control.
If additional verification is required, the withdrawal may take longer.
13. Commission Withdrawal
Commission or incentive amounts will become eligible for withdrawal only after satisfying the applicable eligibility, verification and transaction conditions specified by Divy Shakti.
A withdrawal request must be submitted by the eligible user through the applicable withdrawal facility.
Commission amounts cannot be withdrawn automatically unless specifically enabled by Divy Shakti.
Any applicable cancellation, reversal, adjustment, refund, dispute or fraudulent transaction may affect the withdrawable commission amount.
14. Payment Processing
Payments, refunds, withdrawals or other financial transactions may be processed through authorized banking institutions, payment gateways or other payment service providers.
Divy Shakti may share only the information reasonably necessary to process and complete such transactions, subject to applicable law and our Privacy Policy.
Divy Shakti does not guarantee the availability or uninterrupted operation of any third-party banking or payment service.
15. Fraud, Misuse & Security
Divy Shakti reserves the right to review, hold, suspend or reject transactions, withdrawals or account activities where there is a reasonable concern regarding fraud, misuse, unauthorized access, false information, duplicate accounts, suspicious transactions or violation of these Terms.
Users must not provide false KYC documents, use another person's bank/payment account, or attempt to withdraw funds belonging to another person.
16. Refunds
Where a return or refund is approved for a genuine damaged product, the refund or replacement process will be initiated according to the resolution agreed by Divy Shakti.
Any refund will be made through the applicable payment method or another suitable method communicated to the customer.
17. Product Availability
All products are subject to availability. In case a particular product, size, colour or quantity becomes unavailable after an order is placed, Divy Shakti may contact the customer regarding an alternative product, partial order or refund, as applicable.
18. Customer Responsibility
The customer/user is responsible for providing correct and complete information, including:
Name
Mobile number
Email address, where required
Delivery address
Pincode
Product quantity
Size
Colour
KYC documents, where applicable
Correct bank/payment details for withdrawal, where applicable
Divy Shakti will not be responsible for delivery or payment problems caused by incorrect or incomplete information provided by the customer/user.
19. Policy Changes
Divy Shakti reserves the right to update or modify this policy from time to time. The latest version will be made available on the Divy Shakti website or application.
20. Contact & Support
For order, return, damage, shipping, KYC, payment or withdrawal-related queries:
Business Name: Divy Shakti
Email: support@divyshakti.com
Helpline: +91 8160348894
Head Office Helpline: +91 75730 70341
Head Office Email: divyshakti7228@gmail.com
IMPORTANT CUSTOMER / USER NOTICE
Product return is accepted only for genuine damage or physical defect, subject to verification and approval by Divy Shakti. Transport and shipping charges will be applicable as per the order. Any eligible withdrawal or commission payment is subject to successful KYC verification. Third-party payment/account details will not be accepted for withdrawal without the required verification and approval. After an approved withdrawal request is processed, the amount will normally be credited within approximately 2 hours to the verified account/payment details provided during KYC, subject to banking/payment-service processing times.